CALL CENTRE / CONTACT CENTRE SOLUTIONS

Vonix Netowrks has the most developed and generally satisfactory call center solutions in the business according to present day era necessities. The item has developed a total cycle of encounters from various businesses. Also, this has helped us to make an item that can be introduced rapidly in any condition or process. The associations who took a shot at Vonix Networks could never pick other item as this is most solid, advanced and easy to use. This framework gives you opportunity from old telephone sets, and now you can likewise utilize the desktop, Laptop and tablet for communication reason. The software system can be tweaked economically for any foundation that could be office, lodging complex, inn, open utility center, or a call center. This joins IVR, Logger, and Voice Mail. For more detail of its highlights and abilities, you may think of us for an online demo also. We will endeavor to give you give you the most ideal solution for your business communication require.

• The Different Features of Antonia Call Center Solution are:-
• Admin, User and Group Rights
• Multilayer options with Menu and Sub Menus
• Self Designable Web Based CRM
• Dialing Mode: Manual, Preview, Progressive or Predictive
• Import Data from Excel/CSV
• Customizable Reporting Format
• Call Billing Software
• Call Voice Log Filtering by Process, Campaign, Date, Agent Name, Disposition, etc.
• IVR-Flexible swappable wave files can be set
• Inbound, Outbound or Both Call Setup
• Trunk Wise Billing
• Extension Wise Billing
• Call Recording, Voice Mail
• ACD/Agent Management Reports
• Data Management with Do Not Call, Start Calling, Stop Calling, Call Again
• SMS/E-Mail Templates and Integration disposition wise
• Customization or feature updating as per client need
• Remotely Installation
• Technical support